Exchange and Return Policy

Exchange and Return Policy

● Can I change or exchange the product?

Yes, you can exchange or change your item within 7 days from the date of receiving your order, provided that there is no defect or difference in the previously ordered form.

● Can I return the product?

Yes, you can return closed, unused products within 3 days from the date of receiving your order, provided that the product is not opened.

o If you write incorrect contact details, we are not responsible for any events that may result from this, such as: product damage - inability to return it - and other matters that may occur

o The products that are returned must be unused with the original package, and we cannot return the used product, if it is damaged or has been changed in any way.

● What should I do if I received an error in the product or my product is defective?

If this happens, we are truly sorry. Please contact us and inform us of your order number and send us the ation of the damage, and we will take care of sending it back to you.

To be eligible to receive your product:

- Your product must be in the same condition that you received it.

- Send a picture of the product that has a defect or malfunction.

Please contact us on the technical support page

● Is there an additional cost if I want to replace my order?

If you want us to receive a product that you want to replace within 7 days from the date of receiving the order, we will take it after verifying the reason for the replacement, and if it is proven that the product has a defect, we will take care of sending the replacement product without you paying any additional costs. If you want to replace for another reason, you will have to pay the shipping cost, which varies depending on the weight of the product and the selected shipping company.

· Is there an additional cost if I want to return my order?

If you want us to receive a product that you wish to return within 7 days from the date of receiving the order, we will take it after verifying the reason for the return, and if it is proven that the product has a defect, we will undertake to send the replacement product without paying you any additional costs. If you want to exchange for another reason, you will have to pay the shipping cost, which varies depending on the weight of the product and the selected shipping company.

● Refunds or returns (if any):

If your request is approved and confirmed, the refund will be processed, and the balance will be applied and returned automatically to your credit card or original payment method, within approximately 7-14 business days, due to internal procedures and processes related to that. We assure you that your money is safe!.

● Late or missing amounts (if any):

If you have not received any payment yet, first check your bank account again.

Then contact your credit card company, and it may take some time before the amount paid to you is officially transferred to your bank account.

If you've done all of this and still haven't received your refund yet, please contact us on our technical support page.